Reliable, sustainable and transparent revenue streams are essential for providing public services to citizens. The Municipality of Santiago in Chile generates much data about its services, its citizens, its revenues and its territory. Unfortunately, as a result of differing technologies, data bases and programs, this information is siloed. It is also dispersed among several municipal agencies.

The city’s Mayor, determined to move towards smarter decision-making, needs to have this information more readily available so it can be used for more efficient service provision and better revenue collection. This effort involves technology and data; the reorganization of city agency administration, processes and data; and the creation of a cohesive city-wide approach to and use of data.

To develop an integrated revenue data system- the Mayor’s Office has requested guidance from the Capstone team on the following questions:

  1. What are the best practices for cities to develop such an integrated data system?
  2. What are some of the barriers to the integration and how to handle them?
  3. What is a realistic time-line, and costs, given other experience?
  4. What are the next steps for project management and administrative changes?
  5. Which might be the best data for the following steps of the project?