FAA’s mission is to provide the safest, most efficient aerospace system in the world. Their vision is to improve the safety and efficiency of aviation, while being responsive to their customers and accountable to the public.

Our partnership with the FAA lead to a three Phase training course on building skills in the areas of communication and negotiation, with an emphasis on how to use these skills to manage performance more successfully.  Two dimensions that will receive special attention are dealing with difficult employees and engaging FAA clients, as individuals and as institutions, more effectively.